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Frequently Asked Questions

Is it necessary to bring the voucher?

It is necessary to bring the voucher as proof that you have purchased, and the number of passengers. It can be shown in digital format: Smartphone or tablet.

Do I need to bring a passport?

It is not necessary to bring an original passport, we know that many travelers don’t like to bring the original passport. In that case, you can bring a copy of any other document that identifies you.

Where is the meeting point and at what time?

Depending on the location of the hotel, we will provide a meeting point and schedule. In the case of activities that include transport from hotels, we will provide them with the schedule for pickup from the hotels, 12 hours before the activity.

Does my child of 3 years pay?

The age of infants who do not pay will be specified in each tour, and when they sit on their parents.

Is transport service included from the hotel in the contract package?

Transport is included if the activity mentions “inclusions.” Upon finalizing the tour, they will be taken to the meeting point where they were picked up.

Is it possible to reschedule in case of rain or bad weather?

It is always possible and is advised with 24 hours advance. Our excursions are carried out with rain as well. We only suspend tours in strong storms and those that are aboard boats.

Where can I find them, what is the number to contact them?

How do I check if my reservation is confirmed?

At the time of purchase, your reservation will be automatically confirmed. If you need to make any changes, you can do so through our call center at our email or contact number.

What happens if I decide to cancel my reservation?

Cancellation can be made directly in the confirmation of your purchase 24 hours before the service to avoid generating penalty charges.

How do I request a refund?

To request a refund you can send an email to indicating your reservation number and the reasons for the request. They will respond to your request within a maximum of 72 hours